A 99.9% Server Uptime
Our cloud hosting platform is based on a secure, enterprise–grade hardware architecture and a strongly customized Linux distribution. That’s why, no matter what your website is, or how many website visitors you have, or even if there’s a DoS attack, our physical servers will stay up and your sites will stay visible online.
All cloud hosting plans plans offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
If you want to offer a high–end web hosting service, you can rarely rely on the default network configuration in a datacenter. We have built our own custom internal network so as to ensure an ultrasonic connection speed with the rest of the world.
And because of this, regardless of which datacenter facilities you select: our data center in the USA, our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe or our data center in Australia, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re disappointed with our web hosting services, or if you consider them inadequate, or if you decide that you should use a Linux VPS servers rather than a cloud hosting plan – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain total control over your domains even when you terminate your hosting account with us.
24/7 Technical Support
We’ve cautiously picked each individual member of our 24x7 support staff to make certain that we can offer the best possible help desk support service that you can possibly get. Each one of our support engineers has many years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. Besides, they’re at your disposal 24x7 – you will be able to contact them at any moment and they will respond to you as quickly as possible.
Their average support ticket response time is well under 20 minutes, whilst with many other hosting companies you have to wait around for days. Moreover, we offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be responded to within 60 minutes.