Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We offer a 1–hour reply warranty with all our cloud hosting plans packages, meaning that each individual advice question you submit is going to be reacted to in less than 1 hour max. Our support staff members are trained to efficiently resolve any issue and to present you with detailed advice on any issue that you might have.

  • Top quality support service
  • A Top–quality Support Service

  • Our help support service is provided by a group of proficient technicians who’re prepared to respond to your query quickly. You are able to get hold of the tech support team crew by starting a customer assistance ticket from your Hosting Control Panel or by posting us an email. On working days, you may also contact us on the telephone or take advantage of the live chat solution.

  • Intuitive help center
  • An Intuitive Help Section

  • If you require help while working within the Control Panel, you are able to always select the Help key and locate your query in the listing of articles or blog posts that will come up. We have also turned almost all content articles into instructional videos. The list of educational videos will show up if you choose the Videos button present in the top right angle.