Client Support Channels
A 60–Minute Ticket Response Time Guarantee
All your help requests will be dealt with within maximum one hour after the support ticket or e–mail has been submitted. If your case requires further assistance from a server admin, we’ll direct the ticket or the e–mail to the person in charge, without delay then leave a note to notify you that more time will be required for reaching the best solution. And if you take advantage of the Optional Admin Services package, any of the services included there will be performed whenever you decide.
A Premium Client Support Service
Our technical support team will be at your disposal round–the–clock if you require help with the Hosting Control Panel or with any of the apps that we pre–install for you on the server. Furthermore if you need help handling the ordinary admin tasks on your dedicated server, you can have a glimpse at the Optional Admin Services package, that includes data backup hard drive storage space, weekly OS updates, installation and problem troubleshooting procedures, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan includes our free–of–charge Hosting Control Panel, which boasts a comprehensive knowledgebase and a selection of step–by–step video tutorials. Whenever you require assistance with the Hosting Control Panel, just press the Help or Videos buttons situated in the upper right corner.