1 hour ticket response
Timely assistance is our dominant duty and that is the reason why we have a team of trained techs who are prepared to provide a rapid solution to any question that you might possibly have. Just post your client support ticket from your Hosting Control Panel and we will get back to you within 60 minutes in the worst case scenario. As a matter of fact, we work hard and aim for a 20–minute ticket response time.
An Excellent Customer Service
Our techs have substantial experience in the cloud hosting plans sphere and are practiced enough to deliver a swift answer to your problem. If, however, the problem at hand is not within the competence of a technician, the support ticket will be sent to a programmer or admin for further assistance.
An Easy–to–Browse Help Center
Included in the Hosting Control Panel is an intuitive Help Center section, which includes various sources of information. You can search through a frequently updated knowledge base featuring web hosting account management articles and site management articles, check the step–by–step video tutorials or browse the F.A.Q. library.