Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Response Guarantee

  • Each ticket that you submit to the tech assist crew will be handled within about one hour. The standard requests are going to be responded to immediately. Nonetheless, if the help request you have sent calls for help from a qualified admin technician, we are going to send the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Professional Technical Support Service

  • We’ll be online for you night and day to supply information and technical support as well as to assist you with any problem that you may have when controlling your virtual server. We can easily support all pre–configured software, like your Operating System, server admin panel (with regards to the VPS type) and the Hosting Control Panel produced 100% by us.

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Hosting Control Panel that is available as a gift with your VPS offers an incorporated article base. You’ll find a selection of exhaustive how to tutorials and a group of step–by–step video tutorials that show all the general website administration tasks. You can view them by clicking the Help or Video keys in the right side of each Control Panel section.