24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud hosting services include 24/7 tech support and several ways of contact. If you do not have an account yet, you can easily give us a call or use our live chat and talk to a live representative, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up obtaining a service which you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it needs further investigation. In contrast to the vast majority of suppliers on the market, we answer to all of the tickets within one hour, so you won't have to wait for an entire day. Our support services are accessible twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to get quick support, especially if your website is not working efficiently for whatever reason. Our Linux semi-dedicated plans feature 24/7 customer and tech support, which means that if anything happens, you are able to use a number of methods to get in touch with us - phone line with multiple local numbers internationally, live chat, email messages and support tickets. The first two options are for billing, pre-sales and basic issues, which means that if you don't have an account yet, for instance, you are able to receive additional details about our services, or we can assist you with less difficult technical problems. The second two options are for strictly tech problems or anything that is more time-consuming since it's much easier to track the conversation between you and our support team. The guaranteed max response time for them is merely one hour, the actual one - 15-20 minutes, so you will not need to wait for an entire day so as to get support like you may have to do when using the services of other providers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local telephone numbers in the United States, Great Britain and Australia as well as a live chat service. If you are a current customer and you require help with a technical issue which requires more time to analyze or resolve, you're able to open a support ticket from your billing account or you'll be able to send an e-mail message and we'll handle the issue and send you a response within 1 hour. The answer time is guaranteed 24/7, including holidays and weekends, yet for the majority of problems it takes less than half an hour to receive assistance. Our support service covers your VPS and all the pre-installed software it includes, so if you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we provide come with 24/7 support through numerous methods of communication and with a one-hour maximum response time guarantee. In case you want to find out more about the plans or you have various general or billing questions, you will be able to phone one of the local numbers we have around the world or you could use our live chat service and talk with a live agent. For entirely tech issues which need the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, as all these channels are more appropriate to monitor a specific issue. The reply time for them rarely is more than 30 minutes, so that you can forget all about having to wait for a full day to get support. Our support service is available for all server-related issues, which includes the pre-installed software. When you need support for third-party apps, you can consider adding the Managed Services upgrade that we supply with all of the plans.