A ticketing system is the most popular medium of communication that hosting companies offer to their clients. It’s usually part of the billing account and is the most efficient way to solve an issue that takes a certain amount of time to examine or that has to be escalated to a sysadmin. Thus, all responses supplied by either party will be kept in the same place in case someone else wants to work on the given problem and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which suggests that you will need to log in and out of no less than two accounts to carry out a given operation or to touch base with the hosting company’s help desk support team. In case you wish to administer a couple of domain names and each one of them is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Moreover, it could take considerable time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud hosting plans is not separate from the hosting account. It is included in our all-inclusive Hepsia Control Panel and you will be able to visit it whenever you like with only a few clicks of the mouse, without leaving your hosting account. The ticketing system includes a quick-search box, so you can trace practically any trouble ticket that you have already posted, if needed. You can also read knowledge base articles that belong to different problem categories, which you can select, so you can find out how to handle a given problem even before you actually open a ticket. The response time is no more than 60 minutes, which implies that you can get prompt assistance whenever you need one and in case our support staff recommends that you do something within your hosting account, you can do it momentarily without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated plans, was developed with one aim in mind – that you should be able to manage everything connected with your account from one place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a question or experience a predicament, you can contact our support staff instantaneously without having to sign into a different admin console. You can look through your files or check various settings in your account whilst sending a new ticket or reading the reply to an old one. If you’ve got plenty of tickets and you wish to find a given one, you can use the smart search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive a reply in no more than one hour irrespective of the essence of your question or issue.