In case you’re a site owner, a problem can always emerge and it does not necessarily need to be associated with the web hosting service. For example, something may go wrong when you bring a software application up to date or some crucial data can be modified or deleted incidentally. No matter what the essence of the problem is, you will have to contact the tech support team and request them to retrieve a backup or to assist you in resolving the problem that you are experiencing. How quickly they will do it will predetermine the interval of time that your websites will be down. For certain sites such as social networking sites or web shops, a continuous downtime period often equals lost users and cash. Therefore, it’s of critical importance that you use the services of a web hosting company that provides not only a good tech support service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting plans come with a 60-minute response guarantee, so no matter what question or obstacle you might have, we’ll always be there to lend a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both sales and technical matters. Our client service team representatives will be at your service 24x7, even on legal holidays and weekends, which goes to say that you’ll get quick assistance whenever you need it. We understand precisely how expensive time can be, so by the time we reply to your email or ticket, we’ll have enquired into the matter and, if we haven’t figured out a solution, we’ll give you more info about what you have to do on your end – if the circumstances require this. With our support services, you can be certain that there will be somebody to assist you momentarily, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our technical support team members will be at your disposal all the time and they will respond to any trouble ticket that you submit via our web hosting Control Panel within no more than sixty minutes. The ticket response time is guaranteed no matter if you have a general query about your semi-dedicated server or you run into some obstacle and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we are available 24-7-365 to attend to any technical, billing or general issue. In case you contact us about anything that’s within our power, we will sort it out before we reply to you, which implies that you won’t have to wait for hours or even days while the problem persists. If there’s something that you have to do on your end, we’ll give you the required details – what possible solutions to try, what actions to take, etc.